Frequently Asked Questions

When will my order be dispatched?
Orders are normally processed within 1–3 working days.

How long does delivery take?
UK delivery usually takes 2–5 working days after dispatch.

How do I choose the correct size?
Check the sizing information on the product page and measure your dog carefully before ordering.

Can I return an item?
Yes. Unused items may be returned within 14 days of delivery, subject to our Returns & Refunds policy.

What should I do if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and photographs of the item.

Do TrailPaws products come in different colours?
The Explorer Collection currently launches in green. More colours may be added later.

Where is TrailPaws based?
TrailPaws is an independent outdoor dog brand based in Northern Ireland.